Testimonials

 

 

"I would like to compliment your staff Mr Francis Chng for his excellent service. He has shown professionalism in his job. Providing us fantastic advice and most importantly he showed his sincerity."

Ken, Peugeot 308 owner

 


 

"I just wanted to drop a note expressing my gratitude and appreciation for the excellent service that was rendered by your service advisor Joe Tan Zhi Ming over the years in taking care of the service and repair needs of my Range Rover. Joe is a top notch advisor who knows and practices the art of excellent customer service. I have noticed a remarkable absence in service quality in my dealings with Malayan Motors recently and Joe reminded me of what an excellent service advisor he was and still is!"

 

Dzul A. Bakar, Range Rover owner

 

 

"In the past 5 years where I have gotten my Ford Focus serviced at Regent Motors, I have dealt with quite a number of service advisors and some have been good and attentive such as Mr Sherman who I understand has been moved to a different department. However, for my last few servicings, I have been dealing with one of your service advisors, Mr Nasir.

 

I have been very pleased with the level of service and commitment that Mr Nasir shows in his daily duties. Although I may not have always gotten what I wanted, Mr Nasir has been patient enough to explain the reasons behind it as well as giving me good advice on how to maintain my car.

 

I truly believe that Regent Motors benefits from having such a person under their employment. He is sincere when dealing with clients and has always been attentive and up to date when dealing with me. I believe that a number of my Ford owning friends are also very happy with his level of service.

 

I hope that you are able to pass along my thanks to Mr Nasir and commend him for his level of service and attitude. It is service advisors like him that make customers continue to choose Ford over other marques. I am certainly looking forward to the 2010-2011 incarnation of the Ford Focus and hope to continue my driving experience with Ford."

 

Azlee Jamil, Ford Focus owner

 

 

 

"On 24 May 2010, I made an unscheduled visit to your company as I suspected that my vehicle was having some problems. As I did not make an appointment, Anthony was then engaged with another customer but he assured that he would attend to me once he was done with the other customer.

 

While waiting for Anthony, I was greeted with a vey warm and friendly smile from Jamie at the counter. Despite being busy with her paperwork, she still took the time to engage in some "customer talk" and never with an impatient face. She also offered the snacks and drinks to me but I rejected as I could see that she was busy. Nevertheless, throughout the time i was waiting for Anthony, Jamie never failed to engage me and was totally professional, polite and friendly.

 

When Anthony was done with the customer, he immediately brought me along and attempted to diagnose the problem. After a brief test drive, he assured me that there was nothing wrong and in fact, my vehicle was still in tip top condition.

 

I am writing in to thank both Anthony and Jamie for their superb customer service, professionalism and friendliness. They are indeed a credit to your company and I think your company would be glad to have them both as your staff."

 

Sebastian, Peugeot 206cc owner